Improved customer service efficiency and effectiveness Individualized marketing messages also called campaigns Connect customers and all channels on a single platform. Inafter reviewing the previous studies, someone selected some of those benefits which are more significant in customer's satisfaction and summarized them into the following cases:
The phrase "management is what managers do" occurs widely,  suggesting the difficulty of defining management without circularitythe shifting nature of definitions[ citation needed ] and the connection of managerial practices with the existence of a managerial cadre or of a class.
One habit of thought regards management as equivalent to " business administration " and thus excludes management in places outside commerceas for example in charities and in the public sector. More broadly, every organization must "manage" its work, people, processes, technology, etc.
Some such institutions such as the Harvard Business School use that name, while others such as the Yale School of Management employ the broader term "management". English-speakers may also use the term "management" or "the management" as a collective word describing the managers of an organization, for example of a corporation.
The concept and its uses are not constrained[ by whom? Management on the whole is the process of planning, organizing, coordinating, leading and controlling.
Nature of work[ edit ] In profitable organizations, management's primary function is the satisfaction of a range of stakeholders. This typically involves making a profit for the shareholderscreating valued products at a reasonable cost for customersand providing great employment opportunities for employees.
In nonprofit management, add the importance of keeping the faith of donors. In most models of management and governanceshareholders vote for the board of directorsand the board then hires senior management.
Some organizations have experimented with other methods such as employee-voting models of selecting or reviewing managers, but this is rare. History[ edit ] Some see management as a late-modern in the sense of late modernity conceptualization. Others, however, detect management-like thought among ancient Sumerian traders and the builders of the pyramids of ancient Egypt.
However, innovations such as the spread of Hindu numerals 5th to 15th centuries and the codification of double-entry book-keeping provided tools for management assessment, planning and control.
Machiavelli wrote about how to make organisations efficient and effective. The principles that Machiavelli set forth in Discourses can apply in adapted form to the management of organisations today: While one person can begin an organisation, "it is lasting when it is left in the care of many and when many desire to maintain it".
A weak manager can follow a strong one, but not another weak one, and maintain authority. A manager seeking to change an established organization "should retain at least a shadow of the ancient customs".
With the changing workplaces of industrial revolutions in the 18th and 19th centuries, military theory and practice contributed approaches to managing the newly-popular factories. But with growing size and complexity of organizations, a distinction between owners individuals, industrial dynasties or groups of shareholders and day-to-day managers independent specialists in planning and control gradually became more common.
Etymology[ edit ] The English verb "manage" comes from the Italian maneggiare to handle, especially tools or a horsewhich derives from the two Latin words manus hand and agere to act. For example, Chinese general Sun Tzu in his 6th-century BC work The Art of War recommends[ citation needed ] when re-phrased in modern terminology being aware of and acting on strengths and weaknesses of both a manager's organization and a foe's.
Plato described job specialization in BC, and Alfarabi listed several leadership traits in AD Mirrors for princes Written in by Adam Smitha Scottish moral philosopherThe Wealth of Nations discussed efficient organization of work through division of labour.Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential attheheels.com uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth..
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Online Course Catalog. The National Preparedness online Course Catalog provides searchable, integrated information on courses provided or managed by FEMA’s Center for Domestic Preparedness (CDP), Emergency Management Institute (EMI), and National Training and Education Division (NTED).
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Download management case studies (PDF files) on various companies and management subjects. Also read business articles, management tips and jargon.
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